Code of Practice
1. Educational standards
TVN Academy ensures that policy and management practice that are adopted, adhere to high professional standards, with respect to marketing and delivery of education services. To the best of our ability we always give the highest priority to safeguard the educational interests and welfare of students. Our first priority is to help students learn.
The educational services and any other products will always be marketed with integrity, accuracy and professionalism.
3. Student Information
Students will be provided with all appropriate, sufficient and accurate information, needed to make decisions about learning needs, and to pursue those learning needs, in accordance with decisions made.
Recruitment of students will be conducted at all times in an ethical and responsible manner.
Recruitment will rest on an assessment by the institution of the extent to which the stated competency standards and outcomes of the course are likely to be achieved by the applicant given his/her qualifications, proficiencies and aspirations. This assessment will be made by appropriately qualified staff.
Acceptance into courses will comply with all equal opportunity legislation.
5. Refund Policy
This institution maintains a refund policy in place, which is fair and equitable.
Students notifying the academy of their withdrawal from their course within 7 days of receiving access to course materials, qualify for a refund of course fees only (not including postage & handling & administration fees).
Refunds after 7 days will be considered in exceptional circumstances, for up to 30 days.
After 30 days, the school cannot accept responsibility for changes in your personal circumstances.
Due to being distance learning in nature, courses can however be deferred or postponed, for longer periods; or if not yet commenced, the enrolment may be transferred to another person.
6. Trainee Grievances/Appeals
In the event of a grievance, the student is first required to submit details of the matter in writing. Every effort will be made to settle the grievance internally, in a fair and equitable manner, to the satisfaction of both parties.
In the event that the matter cannot be settled, the trainee will be advised of an appropriate legal body where they can seek further assistance.
A student may appeal against results any time within a period of 3 months after receiving results.
TVN Academy guarantees to honour any statement made in this code of practice, or in our current documentation.
8. International Students
Anyone studying an external course from a country where we do not maintain an office will be treated in a fair and equitable manner, and treated in accordance with this code of practice and all relevant national and international laws that apply to our business dealings in the country where you lodged your enrolment.
TVN Academy accepts that various accreditations, affiliations and memberships held by this institution could be withdrawn should the Code of Practices not be implemented or abided by.